Showing posts with label Philippines. Show all posts
Showing posts with label Philippines. Show all posts

Monday, July 13, 2009

Philippines Web Solutions Provider

Web solutions have evolved considerably in the last couple of years. Gone are the days when a website owner had to work with different companies in order to get his website designed, marketed and search engine optimized.

Today, a Philippines Web Solutions provider company comprises of several divisions of experts that handle myriad web development needs.

Website design: (How to lower your web design cost) The fact that Search Engine Optimization (SEO) has taken center stage now as far as success on the internet is concerned should not undermine the importance of website design structure. Quality subtle user friendly web design still is a core part of an effective website. In fact, a low quality website is like a chink in the armor.

Web development: Today, it's all about functionalities. Philippines Web Solutions provider noticed that, a mere good looking website isn't enough to draw in the crowd. A website has to be interactive. A Philippine web development team will be able to analyze and then prescribe the best set of functionalities for a website.

Related Posts:

Search Engine Marketing: Last but not the least, we have search engine or known as Internet marketing which spells SUCCESS. SEO is a set of methods and techniques which gives your website more exposure thereby allowing visitors to choose it naturally. It is far more effective than other forms of marketing like email marketing or telemarketing. SEO when integrated with other forms of marketing tactics like Pay Per Click (PPC) can be extremely effective. Read effective PPC management tips.

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Friday, July 10, 2009

Benefits of Outsourcing Accounting

The owner of a small scale corporate business lacks the funds to invest in a CPA to maintain their accounts task. To compensate this, they have to make the thorough calculation themselves such as calculating cost of stock, payment of taxes, provisional sum rendered to bad debtors among the various other debtors.

There is a probability of critical errors made in the business accounts which tosses the whole statement of accounts. Apart from this if the corporate business owners spends all his zeal in concentrating on these problems then there would be no time left for the main activities of the business which requires their attention. Their lack of experience in handling the account work will make the success graph to sink. However such discrepancies can cease easily only in case right decisions are taken.

A prudent owners will prefer outsourcing accounting. By outsourcing to Philippines the business owners will make colossal gain but the most important of them is having excellent services and that also at very economical amount that can be easily afforded.

The first benefit of outsourcing accounting on the list is that they can be availed at affordable prices. With this not only small business but large scale businesses also have an eye on them. Several companies have already opted for the services of outsourcing accounting and they have reaped several benefits. They even have the liberation from the payable tax that is offered by the government, in order to complement trade.

With outsourcing accounting businessmen is liberated of any stress. This criterion is extremely important if the owners of the corporate business wants to create a mark in a cut throat competition. The business owners will have more time to make necessary decision that will yield profit in the near future. Philippine outsourcing enables the companies to go international as most of the work done by the outsourcing accounting is for the developing countries.

With outsourcing accounting the business gets to know about the work ethics of an outsider. However, it is essential to make the choice of picking the outsourcing services prudently. Digging the Internet can be a wise decision but prior to appointing know everything about the Philippine outsourcing company. Handling the secrets of the company along with the account work should be done in a careful manner.

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Wednesday, July 8, 2009

Philippine Accounting Outsourcing

Accounting outsourcing is becoming a very big industry, especially now that information technology have improved. Large and small business companies alike see that they can enjoy greater cost efficiency and operational flexibility by outsourcing their projects to Philippine accounting outsourcing firms. The most obvious advantages outsourcing are in the savings brought by it. Economies of scale actually save money when unit costs go down and volumes increase.

Other advantages of Philippine accounting outsourcing include shared risk and greater flexibility. Business companies can delegate secondary tasks onto entities that specialize in these areas, rather than having to hire and train new stuff. This lets the regular employees focus on more important areas. This is especially helpful if the company is just getting started and has a small staff. Now, instead of hiring an expensive accountant or personally taking on the extra workload, the business owner can pay an outsourcing firm a minimal amount to do a thorough task.

People sometimes criticize Philippine accounting outsourcing. If a customer has a bad experience with a representative, he or she may try to blame the entire activity of outsourcing. However, these are isolated incidents, and usually dependent upon the quality of stuff working for the outsourced firm. Many Philippine accounting outsourcing representatives are college-educated and speak fluent English.

Remember that as a client, you have the right to request specifics in your outsourced projects. For example, you can choose to work with Philippine accounting outsourcing companies that provide advanced technology systems, degreed workers and specific linguistic and cultural backgrounds. Accounting outsourcing is merely a good idea that lets work be subcontracted to a third-party company-an idea proven to be very lucrative.

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Thursday, June 25, 2009

How to Find Best Outsourcing Providers

To find the best outsourcing providers out there, you have to take this advice. Take the time and effort to research as many different Philippines outsourcing companies as you can. Once you have done some investigations, make a list of the most suitable companies for the position, based on what you know your corporate business needs and wants to continue its success.

Once you have your Philippines outsourcing companies list, you can then contact the providers to find out more details about them. As well as concerns on costs, you should know how the provider is going to carry out the work or project for you. Ask Philippines outsourcing company you choose to give you a detailed plan of exactly how they are going to achieve the goals that you set them. If the reply you receive is inadequate then, cross them off your list and move onto the next.

It is vital that you check all Philippines outsourcing providers thoroughly. Ask for references or samples of their previous work. Also check that they are financially sound and that they truly have experience in the field that you are looking for.

It is worth remembering that Philippines outsourcing providers are not always big companies themselves.

Another consideration is time difference. In this modern time we are keen to employ companies from other parts of the globe as they tend to be cheaper than those that are on our doorstep. It is useless employing a provider in another part of the world if you cannot communicate information.

Speaking of communication, this is also a major part of using Philippines outsourcing providers. It is essential that daily, weekly or monthly communication is agreed upon between both parties before any contracts are signed. Without the proper communication being used efficiently, it is possible for the relationship to break down very fast.

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Wednesday, June 24, 2009

Outsource Data Entry Work Effectively

It is a fact that many larger businesses have the time, resources and money to invest in employing their own in-house own data entry staff. However, smaller companies need to be able to operate at the same level as the large business companies, but with less money, time and resources. This is where they can benefit from Philippine data entry.

If you want to outsource data entry work to Philippines, you need to firstly analyze how much it is going to aid your business. Is it necessary for your task to be outsourced? You need to have a good idea of your future business plans and work out where the Philippine data entry outsourcing fits into the plan. You need to do a lot of research and communicate with prospective Philippine outsourcing companies. Do not be afraid to ask questions; it is your business at stake should anything go wrong.

By outsourcing your work, you are taking care of many business related issues. Many Philippine data entry specialists either work as independent freelancers or may be part of a business company specializing in outsourced. This results in lower costs for your business; you are likely to receive a quote from an Philippine data entry outsourcing company that is very competitive.

We cannot deny that outsourcing has proved a viable and advantageous option for many corporate businesses. This leaves you to focus on the core competences that are of higher importance to the business and allow you to use your time wisely.

Outsourcing is also a lot cheaper than employing in-house personnel. The companies that offer to outsource entry of data have skilled staffs, who can increase productivity whilst keeping your costs to a minimum. There is also the advantage of focusing your in-house personnel; Philippine data entry will allow more interesting, less-time consuming and important projects to be enjoyed by your own personnel.

State-of-the-art technology is also emerging each year in the business world. By employing Philippine data entry, you can eliminate some of the risk, save some time and some money. Many Philippine outsourcing companies have the latest technology in order for them to keep producing world-class results for their clients.

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Tuesday, June 23, 2009

Philippine outsourcing services

When we say "outsource", corporate company employs the services of an external party (company or an individual). The company and the external party agree that the outsourced service will be paid with the belief that the quality service be given to them. Outsourced services vary. From translation jobs, data entry, IT support, web design and development, customer support and other Philippine outsourcing services, Philippines have benefited from this-with a lot of jobs provided and billions of revenues.

Why do companies outsource? First if not the most important reason is to cut-off costs. As mentioned, most offshore Philippine outsourcing destinations. This relatively translates to cheaper labor cost. What could be a $50 rate per hour job in the US can be a $6 dollar cost in the Philippines. As for the case of establishing a BPO company offshore, hiring an entire personnel of sales representatives gives a company a lot of savings when they no longer have to pay for overhead costs. For other business companies considering an expansion, having a BPO company will pave its way for a smooth transition when they will fully expand their corporate business to the country they outsourced.

The past years, a lot of companies in the US prefer Philippine outsourcing services. More and more business persons consider the Philippines. It has become India's major competition when it comes to being an offshore outsourcing destination.

Today, the Philippines has become the leader in BPO or business process outsourcing. Producing highly qualified Philippine outsourcing professionals every year, companies are guaranteed to get quality service for a cheaper price from their customer service and sales representatives. Professionals are hired to do medical transcriptions, human resource, copy editing, information technology services, legal consulting, accounting services and even virtual personal assistance.

What was once a strategy of division of labor in the 80's has now become an industry in Philippine outsourcing. The Philippines with its highly skilled-low cost workforce and quality infrastructure has remained competitive. Aiming to give more and more jobs to professional Filipinos and making a mark globally. the country is continuously trying to remain a major key player and be the top offshore outsourcing destination.

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Monday, June 22, 2009

Philippine BPO Benefits

There are several advantages of outsourcing. Some of these are listed below:

  • Cost savings factor
  • Better quality of service
  • Time zone factor
  • Access to specialized services
  • Time to concentrate on core business
  • Better customer support services
There are lots of Philippine BPO Advantages, also in increase in efficiency: There will expansion in efficiency as the non-core function of your corporate business will carried out by an outsourced partner, while the main functions will be in progress in-house. This will enhance the overall efficiency of the business and reap huge profits for the company.

Competitive edge in market, Philippine BPO outsourcing helps companies to give a competitive edge to their business. This helps in grows in productivity, profits, performance, business value and quality of services provided.

Helps in saving investments, Philippine BPO outsourcing helps you to save on big time basis. A company can save on every aspect of its business. It helps to save time, effort, manpower, capital, expenditure and infrastructure. These outsourcing savings can help a company to make huge profits. It also helps an organization to save on expensive technologies and software.

Philippine BPO outsourcing helps you to access some of the specialized services for your business company. There is boost in sales as your customers get best breed of services. There is no doubt about that ,Philippine outsourcing is one of the most luring methods to reduce costs and have new business partners.

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Thursday, June 18, 2009

Guide to Philippine BPO

Not only is it important to get the right people for the task, Philippine BPO learned that it's probably worth considering in the first instance whether there is an easy way to tap into the skilled workforce without committing to a long term contract. Carefully managed growth is central to any successful organization and there's little point in employing people to do a task that doesn't yet require dedicated, full-time employee.

Many small to medium sized businesses may never require dedicated Human Resource (HR) personnel, IT personnel or even accountants. Of course, whilst the temptation may be there for the business owner to try and learn all these new skill-sets themselves, it's too difficult to become an expert on everything that is needed to run a successful corporate business.

This is why many businesses choose Philippine BPO to outsource certain aspects of their operations. Not only does this enable them to tap into specialized skill-sets whenever they need them, but it also means they only ever have to pay for the Philippine BPO service as they need it.

Furthermore, it relieves a lot of the pressure from other staff within the company who otherwise may have performed many of the administrative, financial or technical tasks themselves on an ad-hoc basis. And the upshot of this is that everybody can then concentrate on whatever it is they do best, which can only be good for the long-term health of the corporate company.

Business process outsourcing or Philippine BPO is one of the most effective ways of streamlining any organization, as it helps to ensure that a company always has access to the best people for the job in hand. By tapping into the specialized skill-sets of external Philippine BPO services, this enables a company to grow organically without the worry of getting too big, too quick.

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Wednesday, June 17, 2009

Philippine BPO industry future

The paradigm shift is that, the technology has enabled global exchange of BPO services. Today, Philippine BPO industry had matured to the extent that the costs are normalizing and becoming attractive. Over the last decades BPO has been catering to number of services like retail, insurance, banking, finance, health care, telecommunications, travel, technology, hospitality and many more.

Today, many offshore firms are consolidating and standardizing their operations by outsourcing their task to third parties. There are many Philippine BPO service providers offer cost effective and focused management expertise. In the present scenario many UK and US based firms are looking at Philippines and other South Asian territories to outsource their services.

According to a research by BPO analyst firm

80 percent of the firm claimed that, outsourcing has increased their competitiveness.
87 percent of the companies said that, outsourcing had improved their internal processes.
While 77percent of the companies said that, they could see a significant drop in their operational cost through outsourcing.

The Philippine BPO services are expected to grow at a significant rate per year. The growth rate will be about billion by the year 2010. The BPO business will be booming despite the current economic recession. The economy will stabilize and there five fold growth of the Philippine BPO industry within the next five years.

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Wednesday, June 10, 2009

Increase Business Profitability using BPO

Outsourcing in business is done for a number of different reasons, please consider the following Philippines BPO profitability: to increase shareholder value to reduce costs, to foster corporate business transformation, to streamline and enhance operations, to overcome lack of internal capacity and capabilities, to stay ahead on the competition, to gain competitive advantages, to increase sales, to expand and improve service, to mitigate capital investments, to increase cash flow and many other benefits, both tangible and intangible.

Philippines BPO is commonly used for many of the ancillaries, or "non-core" functions of an enterprise. Some examples of these types of business functions that are commonly handled by Philippines BPO services are the following: legal functions, accounting services, sales and marketing, customer support, human resources functions, strategic sourcing, distribution functions, logistics, information technology and even some Philippines BPO profitability manufacturing services.

It should also be noted that non-core versus core Philippines BPO profitability will differ by company and also by industry. For instance, an accounting firm might outsource jobs that relate to marketing or to their information technology infrastructure, but would most likely have their own business accounting needs taken care of in-house as contradict to being outsourced. Likewise, a manufacturing firm might turn to HR outsourcing, for their human resources needs, while retaining complete control of all processes.

This ability to focus on the true core of the business is another of the highly important and very strategic aspects of Philippines BPO profitability. Outsourcing the non-core functions, which are still needed and critical for a corporate business to function, allows the company to put the majority of its attention on improving the key functions and processes which can give them additional competitive advantages in the marketplace.

This means that a research and development team can dedicate the skills, talents, abilities and experience of the entire management team and staff to furthering their projects. This allows the team to make the most of their capability and strengths, as they hone their expertise and place the burden of other, less productive functions on the Philippines BPO companies, which can focus on sharpening their strengths as well.

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Wednesday, June 3, 2009

Data entry outsourcing costs and benefits

Data entry outsourcing is still more cost effective as same benefits are obtained with the same quality level at much lower cost. It reduces the burden of standardizing the structural and updating the software needed for the data maintenance by the company itself. Outsourcing improves the productivity level with quality and greatly changes the magnitude of profit level. The cut off of salary for the professional human resources to maintain the data is the best cost control for a company. The capital investment for data entry is saved by removing off the expenditure for unnecessary fixed investments.

The best benefit from data entry outsourcing can be obtained by choosing an outsourcing partner who is specifically specialized in particular business process. In this case the partner will be able to give out more proficient and fine quality services. It also provides faster deliverable. Countries like U.S, U.K benefit the best out of data entry outsourcing in offshore countries like Philippines as they have the zone advantage. During the off time of the office, any critical work is made by the outsourcing partner and hence gives the business a competitive advantage.

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Tuesday, June 2, 2009

Philippine BPO Industry Challenges

Another challenge that the Business Process Outsourcing sector or Philippine BPO industry, especially the Asian Business Process Outsourcing sector, faces from some other countries are quite a matter of concern. The competitors who can give Philippines a tough time in the future include nations like India, South Africa, Latin America, and Jamaica.

Knowledge Management is another part of the Philippine BPO industry that too faces some challenges. These challenges ensue due to the lack of knowledge development procedure in various Business Process Outsourcing companies. With the habit and practice of regular learning a company is closer to become stagnant.

Another more frustrating trend is the lack of communication between various BPO departments of a company. This often hampers in better production by creating severe communication gap.

Staff also need continuous motivation and there are very few companies that understand this fact. Moreover, to stay in this Philippine BPO industry for a long period of time every company should imbibe the best practices of the company among its personnel. In addition many employees have no idea about the goals and visions of their companies.

It is also very important for a BPO company to command a large segment of the market because that way the would be able to command a better price tag. While pricing one should take care that it covers future emergency situations.

It is believed that with time all these challenges experienced by the Philippine BPO industry, will come under control.

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Monday, June 1, 2009

Why need to outsource in Philippines?

Philippine outsourcing could be stated as a procedure in which there is usually subcontracting to a third party company. The plan is basically adopted to reduce the cost and make the best out of the available resources, technology and business capital.

What are the reasons for Philippine outsourcing?

  • Reduction in marketing Time
  • Commodification
  • Management of capacity
  • Improvement of quality
  • Catalyst for change
  • Talent access
  • Improving quality
  • Expertise in operation
  • Benefit from tax
  • Capital Venture
  • Knowledge and contract
  • Restructuring and saving cost
  • Focusing on the core business
Activity Behind Philippine outsourcing: Firms have responsibility to handle new requirements of the market and utilize resources efficiently.

This benefits the end customer, company choosing the Philippine outsourcing to the investors and everyone in the outsourcing area. The only problem to be stated is the telephone customer service where there is the barrier for the language. The foreigner never finds the product they are supporting and hence the market suffers. For assuring quality, order entry, technical support and a variety of other areas Philippine outsourcing is extremely helpful. It assures employment in a developing country and should be taken in a positive stride.

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Thursday, May 28, 2009

Types of Philippine Outsourcing

Some common examples of Philippine Outsourcing include IT support services, telemarketing services, manufacturing components, order processing, phone answering services and customer support services that basically offered in a call center.

Types of Outsourcing:

Outsourcing can be divided into two major categories. These are Business Process Outsourcing ( BPO) and the other one is Knowledge Process Outsourcing (KPO).

BPO was coined in the year 1995 and was accelerated by the expansion of online business. It is the process of hiring a service provider which would handle the business activities of the client corporate company.

These are some of the basic BPO services which are outsourced: Human resource services, Customer support services, Telemarketing, Database management, Back office functions, IT help desk services, Accounting services, Web development, Content writing, Market research, Manufacturing and many others.

Knowledge Process Outsourcing (KPO): This is also known as technology outsourcing services. This can be defined as a high value added process chain which depends on factors like skills, experience and domain knowledge. Generally KPO is carried out by staff who have certain expertise in that particular area.

KPO typically involves the component of BPO, Analysis process outsourcing (APO) and Research process outsourcing (RPO)

Some of the common KPO services are : Research and development, Learning solutions, Medical services, Data analytics, Animation and simulation services, Intellectual property research, Business and technical analysis, Litigation services, Network management, Software development and many others.

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Wednesday, May 27, 2009

Philippine outsourcing benefits

The management that the Philippine outsourcing company brings, in managing the operations, putting in place health and safety procedures and seeking to see how you can continuously improve that operation cannot always be guaranteed by an employment centers. Another key differentiation between Philippine outsourcing company and an employment agency would be the fact that any personnel taken through the outsourcing company would remain employed by the Philippine outsourcing company, whereas any staff taken through an employment center are then, in the eyes of the law, employed by the company taking them on.

The benefits to be expected from Philippine outsourcing would depend on what the specific objectives and goals the client was hopping to achieve as part of the business outsourcing process. Some of the more typical outsourcing benefits would be productivity improvement, changing working practices, improvement in through put, the ability to have a flexible and fluctuating work power in line with changes in production, value minimization of employment liability and risks. This should result in an improvement in costs, improvements in overall delivery and service to the end customers, improvements in stock holding and quality. It can be a wide range of benefits depending on the specific goal the client was trying to achieve.

These Philippine outsourcing benefits would be measured in the same way the corporate company would normally measure the performance of their business relations. So it would be against key performance indicators whether that be stock turnover, cost per unit, delivery performance, customer service, productivity measures, time, attendance etc. so there will be key performance indicators set as part of the service measure agreement and a professional outsource provider would be monitoring and checking these on timely basis against the service level agreement.

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Monday, May 25, 2009

Advantages of Philippine Outsourcing

Thousands of highly intelligent people graduate in IT fields here in Philippines each year. Almost all of them speak English better than the English, and almost taking the advantages of Philippine outsourcing. The boom of BPO’s here in Philippines in the last 10 years has given them a chance to realize those dreams. It provides Filipino with the opportunity to stay close to home and earn almost as much as they would if they took up a job abroad. On an average, an individual would earn $300 to $500 per month. A small sum to an American, but a Filipino would be quite happy with that salary considering the conversion rate. It’s an advantages of Philippine outsourcing – win situation for your business as well as the business company you’re outsourcing to.

The Philippine company you outsource to will always be sure to reach your targets, deliver on time, ensure stringent security and maintain a level of productivity which won’t tempt you into taking your business elsewhere, that's the advantages of Philippine outsourcing. Staffs are regularly evaluated and terminated if found wanting in any aspect. The entire process of recruitment and the hassles involved with finding the right person for the job is taken off your shoulders.

In addition to human resources and IT services in Philippines, companies that take on offshore contracts will also offer tax preparation and back office services. Hundreds of commerce students graduate in Philippines each year and go on to become chartered accountants in a country where there is no dearth of them. Offering these advantages of Philippine outsourcing services to countries abroad would be lucrative for both parties. The advanced security procedures will be employed in this regard.

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Thursday, May 21, 2009

Global Data Entry Outsourcing

Although global data entry work is often among the most monotonous jobs imaginable, they require the skills of trained staff. For all its tedium, data entry is essential to a corporate company’s survival, without being one of its core operations, and many companies have turned to global data entry so that its employees can spend their time on more lucrative matters. The data entry works will be performed by competent contractors in Philippines for a much lower cost than it would require if it continued to be done in-house.

How global data entry outsourcing works?

Companies have been outsourcing data entry work almost as long as the global technological development has supported outsourcing. The global data entry outsourcing requires a company to either mail hard copies of its data forms, or scan and email or fax, electronic images of them, to the outsource contractors from Philippines who will complete the data entry job.

The global data entry workers then input information into a database on a computer, and either store it on a magnetic medium for shipping or email it back to the sending corporate company in encrypted form.

Because data entry jobs do not require and advanced degree of computer savvy, global data entry outsourcing is far less difficult than outsourcing more complex processes. Data entry task does not demand an ongoing communication between the outsourcing company and the data entry service provider, and the outsourcing of data entry work to date entry firms in Philippines has for the most part been one of the big business outsourcing success stories.

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Philippine Outsource Data Entry

Mainly deals with creating copies of documents from a variety of input sources. The job may be either online or offline Philippine outsource data entry, depending upon the medium through which the source data is being made available. Philippine outsource data entry jobs require the user to log in to a particular website of the client for entering client information and all entered data are automatically stored in an server database maintained by the company. One example is the insurance claim processing, where the user can enter the information of treatment and hospital bills of a patient, so that the insurance company can instantly process the bill. Offline Philippine outsource data entry jobs do not require an internet connection as the source information is fully made available offline for document entry operators.

A wide range of Philippines outsource data entry services are being offered by Philippine BPO companies. These include:

  • Text entry and numerical data entry
  • Data capture and its conversion using scanners and Optical Character Recognition (OCR) software.
  • Image editing and manipulation
  • Document image processing

Maintaining speed and accuracy, graduates who are skilled in fast keyboard entry are being hired by Philippine outsource data entry firms. To ensure accuracy in data entry tasks, the services of qualified proofreaders are utilized, and they often check the entered data with the original source. To maintain the confidential nature of task such as banking data entries, major Philippine outsource data entry companies have special security software and surveillance cameras to track staff activities and this ensures that client business data is safe and secure.

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Philippine BPO centers

Most Philippine BPO centers strive to provide customized BPO services in accordance with all international standards, working for quality and in the framework of the business company given deadlines. The Philippine BPO centers have experienced employees, who can process great volumes of information presented by private or governmental institutions. And now we would like to describe in brief only some of the most common services presented by BPO outsourcing companies.

Customer support services, provided by Philippine BPO centers arrange customer services and help the people, who need to check their status, find out important information on products or services, make or check a reservation and so forth.

Technical support staff, who work for BPO outsourcing companies offer technical support and solution of problems 24 hours a day. The problems usually lie in the field of operational process of computer hardware, software, peripherals and Internet infrastructure. Customers may ask questions concerning the installation of a computer program and problems while working with some certain software, troubleshooting and usage support.

Telemarketing services, offered by BPO outsourcing firms, are intended to win the attention of most prospective clients for selling products or services, or to give more details to customers, who decided to purchase the product, finish the sales process in real time.
Insurance processing services, rendered by Philippine BPO centers offer specialized assistance in the field of insurance-related issues and provide services such as case management, underwriting, initial setup, policy issuance, inbound or outbound marketing, and several others.

Philippine BPO Links:

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Philippine BPO Service Provider

Outsourcing can be classified on the type of work being outsourced and the basis of geographical divide between the Philippine BPO service provider and the client.

There are several categories of work which is usually outsourced:

IT - where affordable design, development, implementation, management of IT products and processes and web services is outsourced to the Philippine BPO service provider.

Customer servicing and management - this is usually called voice outsourcing (call center outsourcing) as the major work involves interaction with the existing/prospective customers through voice for the purpose of providing customer support or to handle telemarketing on behalf of the company client

Other functions - Corporate companies also prefer to outsource the non-core administrative and backend work such as accounting, HR, marketing etc. to the Philippine BPO service providers so as to allow themselves to focus on strengthening their core business areas.

On the basis of the geographical difference between the Philippine BPO service provider and the client, outsourcing can again be classified into several categories:

  1. Inshore/onshore - outsourcing within the same country.
  2. Nearshore - closed geographical distance between the client and the provider even though they are based in different countries.
  3. Offshore - massive geographical distance between the client and the provider, both are based in different countries with huge time differences between them.

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