Philippine BPO Service Provider

Outsourcing can be classified on the type of work being outsourced and the basis of geographical divide between the Philippine BPO service provider and the client.

There are several categories of work which is usually outsourced:

IT - where affordable design, development, implementation, management of IT products and processes and web services is outsourced to the Philippine BPO service provider.

Customer servicing and management - this is usually called voice outsourcing (call center outsourcing) as the major work involves interaction with the existing/prospective customers through voice for the purpose of providing customer support or to handle telemarketing on behalf of the company client

Other functions - Corporate companies also prefer to outsource the non-core administrative and backend work such as accounting, HR, marketing etc. to the Philippine BPO service providers so as to allow themselves to focus on strengthening their core business areas.

On the basis of the geographical difference between the Philippine BPO service provider and the client, outsourcing can again be classified into several categories:

1. Inshore/onshore - outsourcing within the same country.
2. Nearshore - closed geographical distance between the client and the provider even though they are based in different countries.
3. Offshore - massive geographical distance between the client and the provider, both are based in different countries with huge time differences between them.